Delivery is FREE on all orders

• We offer a 48 hour (2 working day) delivery service to mainland Spain.
• Unfortunately we cannot deliver to the Balearic Islands, the Canary Islands, Gibraltar, Ceuta and Melilla.
• All deliveries are made Monday to Friday.
• Orders placed before 2pm Monday - Friday will be dispatched the same day.
• Orders placed at the weekend will be dispatched Monday.

Delivery of your order

To ensure we comply with dangerous goods transport regulations all our chemicals are packed in special UN approved containers under the limited quantities regulations. All orders are then despatched in export quality double-walled boxes to guarantee that your delivery arrives in exactly the same condition it left us in! PLEASE NOTE: SOMEONE MUST BE PRESENT AT THE SHIPPING ADDRESS TO SIGN FOR THE DELIVERY. In order to assist you the courier will contact you on the day of delivery with an expected delivery time. In the event of a failed delivery, your order will automatically be dispatched again for re-delivery the next day.

Return of damaged, faulty or wrongly ordered goods

In the unlikely event that your order arrives damaged, please notify us immediately so that we can arrange for your faulty goods to be collected and immediately despatch a new consignment at no additional cost to you. If you do not want the faulty goods replaced then we will collect them and issue you a full refund.

Should we inadvertently despatch the wrong goods, please notify us immediately so that we may rectify the problem at no additional cost to you. We will collect the wrongly sent goods and we will either send the correct goods or give you a full refund.

If you inadvertently order the wrong products and do not realise until delivered. Please notify us and we will arrange to collect and deliver the correct products. We will obviously need to charge carriage in this case. We will be happy to quote should this situation arise.

These terms do not affect your statutory rights as a consumer.

Refunds and Cancellation

You have the right to cancel your order up to 7 working days days after receipt without giving a reason. We will either make collection arrangements or you can return unused goods to us for a refund. Should we need to arrange for collection, a charge will need to be made to recover our carriage costs. Collection charges only apply to unwanted goods, faulty goods will always be collected at no charge.

We hope you will not have any complaints but if you do please contact us straight away and we promise to respond to your complaint fairly and in confidence. We will contact you within, at most, 5 days and give you a timescale for full resolution of your dispute. Our brief contact details are at the foot of every page on the site and our full details are on the contact page.

These terms do not affect your statutory rights as a consumer.

Our Depot in Spain

Our depot in Spain is located at Destina Logistica which is situated just outside the Spanish capital, Madrid. Destina Logistica specialise in the storage and delivery of chemicals and all their staff are fully trained in the handling and transportation of dangerous goods. To contact Destina Logistica please call 902 733 814 or e-mail .